Category: Logistics

As E-commerce continues to expand, merchants are still exploring the opportunities that the logistics industry has to offer. And one key area that merchants need to understand is the growing demand for door-to-door delivery in the Philippines. 

What is Door-to-Door Delivery?

Door-to-door delivery in the Philippines refers to a service where items are picked up from the sender’s location and delivered directly to the recipient’s specified location, without the need for the sender or recipient to travel to a depot, post office, or other intermediary location. This service aims to offer maximum convenience to both the sender and the recipient.

Here’s a breakdown of the process:

1. Order Placement: The process usually begins with the sender placing an order or request for an item to be delivered. This can be done online, via a phone call, or through a mobile app, depending on the service provider.
2. Pick-Up: A courier or delivery person picks up the item from the sender’s specified location. This could be a home, office, or any other designated pick-up point.
3. Transportation: The item is then transported through the delivery network, which can involve multiple stages, including sorting at a central hub, transportation via truck or plane, and then out for final delivery.
4. Delivery: The courier delivers the item directly to the recipient’s specified address, which can again be a home, office, or another location. In some cases, the recipient may be required to sign for the delivery or pay for the item upon receipt (known as Cash on Delivery or COD).
5. Tracking: Many modern door-to-door delivery services also offer tracking capabilities. The sender and/or recipient can monitor the item’s progress, get estimated delivery times, and sometimes even communicate with the delivery person.

This kind of delivery is particularly popular for e-commerce, where customers order products online and expect them to be delivered directly to their homes. It’s also used for a variety of other services, from food delivery to the transportation of important documents.

Related: Order Fulfillment – A Comprehensive Guide

5 advantages of door-to-door delivery in the Philippines

Door-to-door delivery happens when couriers deliver packages to the customer without them having to undergo storage in a warehouse. 

This is a significant type of delivery that most merchants tend to overlook. But why is door-to-door delivery a sensible choice for your business? 

Here are some reasons.

It is cost-effective

Door-to-door delivery does not require merchants to spend a lot. Because the process starts with dispatching products and ends with the package reaching your customer, there is no need to arrange or pay for extra shipping costs. 

This eliminates other processes that can make shipping more expensive. 

It makes fast delivery possible

Door-to-door delivery is a popular alternative for those merchants who are really conscious about delivery time. Other delivery types would often require items to be stored in a logistics hub, taking five days to two weeks before the product reaches the customer. 

But since the door-to-door process is pretty straightforward, unnecessary storage space is eliminated and products can reach a customer’s doorstep in a shorter period of time.

It is highly versatile

One thing to love about door-to-door delivery in the Philippines is that it is versatile. Regardless of your item’s size, volume, or weight, door-to-door delivery service providers can transport and ship products at a fixed base rate.

It is available worldwide

Door-to-door delivery is not limited to the country where the merchant operates. International couriers also offer this kind of service to ensure that they deliver parcels and packages from one location to another swiftly and securely. 

An international delivery service will pick up the parcel from the merchant and send it to the customer globally. So if you are planning to expand your reach but have no extra resources for fulfillment, this could be the best option for you.

It is less complicated

Shipping and logistics processes can be complex for some merchants, especially those who are just new to E-commerce. There are so many processes to shipping an item that one can overlook or miss. 

With door-to-door delivery, the shipping process becomes simpler. You don’t have to figure out everything by yourself – you just need to prepare your packages for pick up. 

Key Players in the Philippine Door-To-Door Delivery Market

The landscape of door-to-door delivery in the Philippines is dynamic, with both traditional and modern players. 

PHLPost continues to serve as the backbone, private couriers like LBC, JRS, and Air21 bring versatility, while e-commerce couriers cater to the burgeoning online market. 

As a beginner, understanding each provider’s strengths can help you make informed choices for your shipping needs.

Philippine Postal Corporation (PHLPost)

Established as the primary postal system of the Philippines, PHLPost offers a gamut of services from mail parcel services to express deliveries.

• Notable Services: Regular mail, express mail, international shipments, and money remittance.
• Strengths: Nationwide reach, including remote areas often not serviced by private couriers.

For non-urgent packages, PHLPost provides a cost-effective option. Always ask for tracking features to keep tabs on your parcel’s whereabouts.

Private Couriers

With the rise of E-commerce and the need for faster deliveries, private couriers have cemented their importance in the logistics sector.

LBC

An industry pioneer, LBC offers a wide range of services including parcel delivery, cargo shipping, and even remittance.

Known for its “Hari ng Padala” (King of Delivery) moniker, it boasts a vast network, reaching even global destinations.

For important documents or parcels needing swift delivery, LBC might be your go-to. Keep an eye on their regular promotions for discounts.

JRS Express

With over 400 branches nationwide, JRS has been a steadfast choice for many Filipinos.

Its emphasis lies in efficient, timely deliveries and affordable rates.

If you’re on a tight budget but need reliable service, consider JRS for your domestic shipping needs.

Air21

Distinguishing itself with a focus on business solutions, Air21 serves more than just individual shippers.

They offer specialized business logistics, document tracking, and even warehousing.

Businesses, especially online startups, might find Air21’s tailored solutions beneficial.

E-commerce Affiliated Delivery Services

With the boom of online shopping, these in-house couriers play a crucial role in ensuring goods reach buyers promptly.

Lazada Express (LEX)

Operating as Lazada’s main logistics arm, LEX ensures quick, reliable deliveries for Southeast Asia’s biggest E-commerce platform.

Specialty: Efficient, tech-integrated service with a vast reach.

Sellers on Lazada usually have the option to use LEX. If you’re a buyer, you can often track your package in real-time through the Lazada app.

Shopee Xpress

Shopee, another e-commerce giant in the region, utilizes Shopee Xpress for its logistics needs.

Specialty: Like LEX, Shopee Xpress emphasizes on-time delivery and seamless tracking.

As a seller, consider offering Cash on Delivery (COD) through Shopee Xpress to attract more buyers. Buyers, on the other hand, can avail of frequent free shipping vouchers.

The Door-To-Door Delivery Process

Whether you’re sending a loved one a gift or receiving an online purchase, the door-to-door delivery process is a collaboration. Each step has its responsibilities and roles. Being informed helps ensure a smooth delivery experience for all involved.

Sender’s Responsibilities

1. Packaging

The first line of defense to protect your item.

Choose a box or envelope slightly larger than your item, leaving room for cushioning. Fragile items? Use bubble wrap. Also, be eco-conscious; reused boxes are great, just remove old labels.

2. Labeling

It’s your parcel’s ‘address tag’. It tells the delivery company where to send your package.

Clearly write the recipient’s full name, address, and contact number. If possible, print labels. Place it on top and avoid seams or edges. Some companies offer pre-made labels online.

3. Payment

The fee for sending your package.

Costs vary depending on weight, size, destination, and courier. Check online calculators (offered by many couriers) to estimate costs. Paying online? Ensure the website’s security by checking for “https://” in the URL.

Delivery Companies’ Processes

1. Pick-Up

The courier collects your parcel.

Schedule pick-ups at your convenience. Not home? Choose a safe, weather-protected spot. Keep your package indoors until the pick-up time to protect from weather or theft.

2. Sorting

Your package gets categorized with similar parcels (by destination or size).

Ensure clear labeling; it aids accurate sorting.

3. Transportation

The journey of your parcel, which might be via land, sea, or air.

Need it there fast? Choose express delivery. It might cost more but prioritizes your package.

4. Delivery

The final step, where your package arrives at its destination.

Track your package using the courier’s online system for real-time updates.

Recipient’s Role

1. Receiving

Collecting the package once it’s delivered.

If you’re not available, ask someone trustworthy to receive it on your behalf or reschedule the delivery.

2. Payment on Delivery

Some deliveries require payment upon receipt, known as Cash on Delivery (COD).

Keep the exact amount ready. Some couriers might not have change. Also, double-check the package before making payment.

Tips for a Successful Door-To-Door Delivery

Successful door-to-door delivery doesn’t rely on luck. It’s about informed choices, clear communication, and proactive measures. By following these guidelines, even beginners can master the delivery process.

1. Proper Packaging Methods

• Purpose-Driven Choices: Select packaging based on item type. Documents? Opt for stiff envelopes. Fragile items? Sturdy boxes with cushioning. Clothes? Plastic or poly mailers.
• Filler Materials: Fill empty spaces in your box with cushioning materials like bubble wrap, foam, or crumpled paper. This prevents items from moving during transit.
• Seal Securely: Tape all seams of your box. For heavier items, consider the H-taping method where you tape along the middle and edges of your box for extra security.

2. Clear Labeling

• Legibility Matters: Use a permanent marker or print labels. Ensure all details, especially the address and contact number, are clear.
• Avoid Ambiguities: Spell out any potentially confusing address details. If “St.” can be both “Street” or “Saint”, write it in full.
• Backup Information: Inside your package, include a note with the recipient’s and sender’s details. In case the outer label gets damaged, this serves as a backup.

3. Scheduling Deliveries During Optimal Times

• Avoid Peak Hours: Schedule pickups and deliveries during off-peak hours, typically mid-morning or early afternoon. This avoids common rush hours, ensuring faster transit.
• Weather Considerations: Check the weather forecast. If possible, avoid scheduling on days with inclement weather to minimize delays or potential damage.
• Holidays & Weekends: Plan ahead. If a date is critical, send your package a few days in advance.

4. Using Tracking Features & Communicating with Couriers

• Embrace Technology: Always get a tracking number. It allows you to monitor your package’s journey in real-time via the courier’s website or app.
• Stay Proactive: If your package seems stalled or delayed, don’t hesitate to contact the courier service. Being proactive can often expedite solutions.
• Feedback Matters: After your delivery, many companies solicit feedback. Sharing your experience helps improve service for everyone.

Door-to-Door Delivery Cost Considerations

Understanding delivery costs is all about familiarizing yourself with the factors that influence pricing. By staying informed, even beginners can make cost-effective choices that suit their needs, ensuring that their parcels are not just delivered, but delivered smartly.

Base Rates vs. Weight-Based Pricing

Base Rates

A fixed fee that couriers charge regardless of package weight or size. 

Suitable for small items or when you’re shipping multiple items to the same address. Always compare base rates among couriers to get the best deal.

Weight-Based Pricing

Cost is calculated based on the package’s weight. It might be actual weight or volumetric weight, whichever is greater. 

Weigh your parcel at home to avoid surprises. Remember, the box and cushioning add weight too!

Surcharge for Remote Areas or Special Services

Remote Area Surcharge

An additional fee for delivering to locations that are far from major cities or challenging to reach.

Check the courier’s serviceable areas and associated costs before confirming shipment. It might be cost-effective to use a local courier for hard-to-reach areas.

Special Services

Extra charges for value-added services like expedited shipping, insurance, or specific delivery time slots.

Always weigh the importance of your package against the cost. If it’s a critical document or fragile item, investing in special services might be wise.

Discounts and Promotions

Seasonal Offers

Discounts during certain seasons or holidays.

If your shipment isn’t urgent, aligning with promotional dates can save costs.

Loyalty Programs

Rewards or discounts for frequent users or members.

If you ship often, enrolling in a courier’s loyalty program can offer long-term savings.

Bulk Shipping

Some couriers provide discounts for sending multiple items at once.

Consolidate your shipments when possible. It’s not only cost-effective but also environmentally friendly.

Ultimately, there are many advantages of door-to-door delivery in the Philippines. But no matter which type of delivery you opt to have, Payo can guide you on how you can ship your products smarter and more efficiently in the Philippines!

As an E-commerce enabler in the Philippines, Payo’s efficient and swift delivery processes can support your business’ growth. With our range of tech-based solutions from Warehousing and Fulfillment to Last Mile Management, we can give you more ways to improve your logistics process.

Partner with us and let us explore all your options before shipping! To know more about our services, you can send us a message at [email protected] or sign up now.

Online shopping has grown immensely in the Philippines. According to a report by Visa, more Filipinos now go on digital commerce platforms — with close to 9 in 10 people increasing their online shopping activities in the past year. And in all these transactions, one thing remains true: cash is still king. Despite the rise of a range of alternative payment methods, Cash on Delivery (CoD) is still one of the preferred payment options in the Philippines. This stems mainly from the fact that many Filipinos remain unbanked.

To give you an idea on what exactly the meaning of Cash on Delivery is, we’ve detailed how CoD couriers work, the benefits of CoD, and how to integrate it into your online store.

How do CoD couriers work? 

The CoD process is really simple: customers select CoD as their payment option once they check out. They will then only have to pay for their order once it arrives. Once their delivery comes, the buyer can then check the product, pay, and complete the transaction. When the seller receives the payment, they can close the order and mark it as a completed transaction. 

The Cash on Delivery couriers will collect each payment, and will be in charge of remitting everything to the merchant. Once the merchant receives all the payments, they can close the orders and tag them as a completed transaction.

Offering Cash on Delivery in the Philippines is convenient because not everyone can do online payments. And from a merchant’s point of view, cash handling is simple and does not involve complex processes. The profits from a sale are completed instantly, and the possibilities of payment failures are ruled out. 

Understanding the Preference for CoD in Philippine Logistics

Even up to this day, the Philippines remains a cash-based economy. Thus, Cash on Delivery is important for both Philippine logistics companies and merchants alike. If that’s not enough reason for you to consider CoD, here are a few things you should know about Filipino consumers.

Living paycheck to paycheck

Many Filipinos still live in a paycheck-to-paycheck lifestyle. This means, the money they make is only enough for them to spend on their needs and essentials. Merchants who offer Cash on Delivery grant them the time they need to save up for their purchases. This is highly important for them, especially if it’s something they really want but currently don’t have enough resources for.

In-person-like shopping experience

When looking for a logistics partner, go for those with a Cash on Delivery option because it enables an in-person-like shopping experience to a certain degree. In physical or offline stores, shoppers have the chance to examine a product before deciding to buy it. Similarly, CoD allows online shoppers to check the products that arrive before paying for it to make sure that it isn’t damaged and is what they ordered.

Added layer of protection from scams

Because of the growth of E-commerce, digital scams have also become more rampant. Rather than keying in their card details, Filipino shoppers prefer cash payments because it’s more transparent and secure for them. Cash on Delivery is essential for Philippine logistics because it offers another kind of protection. It gives consumers assurance that they are not being scammed or tricked.

CoD is simple and easy

Essentially, many Filipino shoppers prefer CoD because it’s easier to manage. Working with logistics partners with Cash on Delivery capabilities opens your shop to a whole demographic – those who are not tech-savvy when it comes to digital/online payments and those who do not have credit/debit cards. Offering CoD is a definite plus for you for inclusivity!

Leaning towards flexible arrangements

Lastly, merchants must remember that Filipino consumers have varying payment preferences. Offering Cash on Delivery equally benefits merchants because it shows your flexibility in catering to different types of consumers. Filipinos tend to favor shops that have flexible payment options primarily because it suits their needs, lifestyle, or their current situation.

Benefits of Cash on Delivery

Now that you know why there’s a preference for CoD, let’s look at how it helps both merchants and customers. Providing Cash on Delivery has a number of benefits, especially here in the Philippines. Here are a few examples: 

Benefits of CoD for merchants

Creates a wider customer reach

Millions of Filipinos remain unbanked, and if you opt to only offer online payments to your customers, you’re discouraging these Filipinos from making a purchase with you. This limits your customer reach, which means you’re losing the opportunity to make more sales and find potential customers. 

By providing Cash on Delivery, you can attract customers who prefer CoD as a payment method. Reasons for this may be because they don’t have a bank account, they aren’t as knowledgeable in e-payments, or they are more complacent with the ‘traditional’ way of paying for online orders.

Convenience attracts more customers

Among the benefits of adopting Cash on Delivery to optimize your business is that it’s convenient for your customers. 

Cash is one of the common forms of payment, and paying through CoD is a very straightforward process. Moreover, customers don’t have to go through tedious processes of filling out details when paying online. CoD also helps prevent customers from falling victim to online scams and fraudsters, even more so if they’re not tech-savvy. 

When you offer Cash on Delivery in the Philippines, you can cater to many potential customers because of how easy it is, and how comfortable they are with it. Customers value convenience, and it is one of the main reasons they patronize a business aside from price points and good deals. 

Gives customers flexibility

Just because a customer has a debit or credit card, doesn’t mean that he or she will always opt to pay every purchase with it. Similarly, offering CoD doesn’t ensure that most of your customers will always pay with cash. Offering CoD means that your business acknowledges how payment option preferences aren’t set in stone — it varies from purchase to purchase. 

One of Cash on Delivery’s benefits is that it lets your customers be flexible with how they pay for each order. It’s not about which payment method is better; it’s about catering to the different choices of your customers. 

Builds brand trust

Offering CoD elicits a greater sense of trust in Filipino customers because they receive their items before paying for it. They can inspect whether or not the item really is what the online shop promised, and if it has arrived in good condition. Providing CoD also shows that you’re aware of the factors you should consider while navigating the local E-commerce industry.

Benefits of CoD for customers

Gives customers the luxury of time

When you provide CoD, you give your customers the luxury of time in two ways; first, you give them time to check their packages and make sure everything is as it should be. Once they’re done, that’s the only time they need to pay.

Second, you also give them more time to come up with the money they need to pay for their order. These instances may be rare, but a few hours or even a day can make the difference between a customer being able to pay for an order, and that customer not being able to. 

Eliminates the stress of refunds

In the event that you, as a business, are unable to fulfill a customer’s order for whatever reason (e.g., a stock shortage) they may opt to cancel their order with you. On the other hand, they may also decide to cancel their orders for reasons completely unrelated to your service.

By providing CoD, you remove the stress of refunds, both for you and your customers. You won’t need to coordinate with them about it, or answer messages asking for follow-ups on the refund. 

Helps customers avoid online fraud

As a business, it’s your responsibility to provide secure payment options for your customers. However, not all customers are tech-savvy, and these customers are more prone to being victims of online fraud. Maybe you have secure payment methods, but you can’t say for sure that the same goes for every other online store.

By providing CoD, you help customers feel at ease because they know they can just pay with cash, and that they don’t need to share sensitive information online. This is an important benefit of choosing Cash on Delivery.

How to Integrate Cash on Delivery into your Online Store

Convinced that Cash on Delivery provides many benefits? It’s now time to integrate it to your shop! Whether you’re a startup or a well-established business, Cash on Delivery is vital to your online store’s payment methods so you can cater to more Filipino customers. Here are the ways you can do it.

Direct to couriers

Many local couriers in the Philippines now offer Cash on Delivery services for online stores. If you’re operating outside an E-commerce platform, you can offer this payment method through your preferred couriers.

Couriers offer different arrangements when it comes to Cash on Delivery. One arrangement sees their riders paying for the goods upon pick-up and collecting payments after dropping them off. Another is through cash handling where they collect all payments from multiple deliveries. They can either give your earnings in person or remit them through bank deposits.

There are also couriers that offer single or bulk deliveries but follow a remittance schedule. This means that they’ll collect payments within a certain period and remit payments based on the dates agreed on.

Via E-commerce sites

Popular E-commerce sites like Lazada and Shopee make it easier for sellers to offer Cash on Delivery for their online stores. You can actually do this through their respective apps or websites.

Simply go through the settings and browse through your shipping information. When you’ve located the “Enable Cash on Delivery” or “Enable CoD option,” one simple tap and it’s already activated.

Offering Cash on Delivery for your online store via E-commerce sites is also more convenient because they already have courier partners. Along with enabling the CoD option, you can also choose which couriers you’d like to make available to your customers. Just remember that shipping rates vary for each courier.

Payments will be remitted to your bank account either in real-time or based on a schedule, depending on which site you choose to work with.

Through E-commerce enablers

Similar to E-commerce sites, E-commerce enablers usually have many courier partners. What makes working with them more efficient is that they also have access to different E-commerce platforms.

With Payo, integrating Cash on Delivery to your online store is simple and easy. If you’re already on Shopify, all it takes is one tap of Payo’s Cash on Delivery plug-in. It will instantly be available to your customers upon checkout.

When it comes to payments, Payo understands that your customers’ courier preferences vary. To streamline this, Payo collects payments from riders and remits them to you in one go. Because of Payo’s digital capabilities, you can track payment collections better and see the status of deliveries in real-time. You can also choose Advanced Remittance to receive your payments even before the couriers remit their collections. 

These are the multiple ways to go about offering Cash on Delivery in the Philippines. But why stop there? Payo offers other services that can help optimize your entire E-commerce journey.  Whether it’s Warehousing, Fulfillment, or Live Customer Support, Payo can help you digitize your operations so you can focus on building a better business.

Interested in Payo’s E-commerce services? Sign up with Payo today or send us a message at [email protected]. We’re happy to help you out!

One of the most important E-commerce decisions you’ll make is what logistics company in the Philippines you’ll partner with. Logistics is the backbone of your operations, and the type of partner you have for it can make or break your business. 

With this, it’s important to know what to look for in a logistics courier. To help give you an idea, here are five best practices that your courier should ideally follow. 

Having efficient packing practices

How your products are packed can determine their condition once your customers get them. You should look for a logistics partner who uses the proper packing materials, and has strict packing protocols. This is especially true if you have a number of fragile or big-ticket items. 

Ample use of bubble wrap or packing peanuts, secure wrapping, and putting items in the correctly-sized pouches or boxes are some of the basics of proper packing. Additionally, efficiency in packing means your partner is quick to pack, but doesn’t skip steps that ensure your products stay in great condition. 

Handling items with care

Your logistics partner should take care of your items at every point of fulfillment. This includes when a logistics courier is set to deliver your package. First, your logistics partner must properly receive the package, and make sure it’s secure in transit. This means not overloading one’s delivery vehicle and properly arranging packages. 

Any behavior that involves tossing packages or just carelessly transporting them to be quick with deliveries should not be tolerated. 

Giving timely updates

Both merchants and customers deserve timely updates when it comes to their packages – for merchants once items are shipped out for delivery, and for customers once their package is on its way to them. A reliable logistics partner should be able to consistently send these out, be it through text messages, emails, dashboard notifications, or a combination of different channels.

Embracing automation

Going about fulfillment manually can result in a lot of errors and delays. That’s why it’s so important to embrace automation, especially in today’s day and age. One example of this is having a centralized dashboard where you can view all your incoming and outgoing packages. Another one would be using an algorithm that determines the best courier for each delivery. 

Automation makes the logistics process better and faster, and your logistics partner should recognize this.

Providing same-day delivery

Speed is king in E-commerce, which is why choosing a logistics courier who can provide same-day delivery is a must. This will give you an edge over your competitors, and help establish your brand as a reliable store. Same-day delivery also helps you expand your customer base to last-minute shoppers, or those with time-bound orders. 

Ultimately, providing same-day delivery can help your store get more sales, especially if you make sure you deliver on your promise of fast delivery.

These are just five best practices that your logistics company in the Philippines should be doing already. Looking out for these will help ensure that you’re getting the service you deserve.

If you’re looking for a logistics company that practices these and so much more, Payo is the clear choice!

Payo is an E-commerce enabler that takes care of your online business in a holistic manner. We provide both Warehousing and Fulfillment services, as well as Live Customer Support and Advanced Remittance. Furthermore, Payo advocates for E-commerce automation, and uses the latest tech to ensure that the E-commerce experience is seamless for both merchants and their customers. 

If you want to know more about how Payo can help you with logistics, warehousing, and other E-commerce services, sign up today or message us at [email protected]. We look forward to hearing from you!

Same-day delivery is a growing trend within E-commerce. As speed and convenience become the name of the game, merchants are working so hard to provide same-day delivery, making it easier for customers to get what they’ve ordered on online marketplaces in less than 24 hours. 

In the Philippines, online marketplaces like Lazada offer same-day delivery. This mode of delivery combines the convenience of online shopping with the speed of brick-and-mortar stores. And instead of the standard three- to five-day wait, customers can now get their purchases within hours. 

If you are on Lazada, same-day delivery could work to your advantage. Not only does this give you a quicker way of delivery, but it can also satisfy even your toughest customers.

Enable same-day delivery for your store

Lazada launched their same-day delivery feature this year to address the rising demand for customers to receive their purchases almost instantly. This feature is currently available for merchants with warehouse services in Metro Manila. Customers from the metro, as well as in Laguna and Cavite, who are within 30km of the seller’s store can opt for this type of delivery service.

To enable same-day delivery for your store in Lazada, you have to register, fill in all necessary information, and submit your online form. After which, you’ll get an email confirmation from the online marketplace regarding the result of your application. Once confirmed, all your products will be available for same-day delivery. You can edit this option anytime.

You can still can track these orders

Wondering if it’s a hassle tracking same-day orders? Thankfully, it’s not. Similar to standard delivery, Lazada’s same-day delivery service also includes order tracking. You can track your same-day delivery order status at the Seller Center’s order management page in Lazada. You will also see how much time is left to pack and arrange the item for shipment before it gets automatically canceled once the counter runs out.

No need to book your own courier

Once you’ve arranged the shipment of your item, you don’t need to book your own courier for delivery. Your courier will be booked automatically and shall contact you once they are at the warehouse. You don’t have to pay the courier either. However, your driver may cancel if the item is still not with them after waiting 10 to 15 minutes. Also, the online marketplace itself may cancel the order for issues beyond your control such as out-of-stock items, lack of couriers, and items not prepared on time for shipping.

Take note of the same-day guidelines

Merchants and customers alike must take note that Lazada’s same-day delivery has specific guidelines. If your customers want to get their purchases on the same day, they must place their orders before 11 AM from Mondays to Fridays. Customers who order after the cut-off will get their items the following day.

Also, the items get to customers via motorcycles. This means orders for same-day delivery in Lazada must have a limit of up to 20kg, and a dimension of 43cm x 43cm x 76 cm. Additionally, if you decide to order a mix of items under same-day delivery and standard delivery, the whole order will be under standard delivery upon checkout. 

These are just some of the things you need to know about same-day delivery on Lazada. Thanks to this feature, customers no longer have to wait anxiously for the goods they’ve purchased.

If you are thinking about how to start offering same-day delivery for your store, Payo can help you with it!

As an E-commerce enabler, Payo can be a reliable and trustworthy partner in delivering instantly to your customers. Payo’s Same-Day Delivery is currently applicable to Metro Manila, Metro Cebu, and areas near our warehouses.

Payo can help you offer Same-Day and Next-Day Delivery across major Philippine cities. And if your customers are in rural areas, we can shorten the delivery time by 2-3 days!

Apart from that, we can help you further elevate your business and sell seamlessly with services like Fulfillment, Warehousing, Live Customer Support, and Marketplace Optimization among others.

With Payo’s Same-Day Delivery, you can ship your packages to your customers quickly and hassle-free. Sign up with Payo today or send us a message at [email protected] to know more about this service.

In today’s time, a logistics company in the Philippines needs to become agile to adapt to the changing landscape. Adopting trends, embracing digital, and innovating services – these are only some of the ways for one to remain competitive as a provider of logistics solutions.

For a company or merchant that’s looking for a partner, you may wonder what logistics is, its meaning, and its function. Here’s a quick read to help you better understand how everything works.

Logistics and its meaning

In business, the process of transporting, receiving and storing resources is called Logistics. Its meaning was derived from how the military managed and transported different supplies and equipment. Now, it is used mainly by businesses and encompasses transportation and warehousing functions – services provided by a logistics company in the Philippines.

Transportation refers to how products are delivered from their origin to their destination. This includes a vehicle plan, an itinerary, and a schedule to properly manage when and where goods will be picked up and dropped off.

Warehousing is all about inventory management and order fulfillment. Products are kept for storage in warehouses. As orders come in, products are taken from these warehouses, packed, and shipped to the recipient.

For goods that come from abroad, customs management becomes part of logistics. This encompasses transactions and the necessary documents needed to import or receive products through a country’s international ports. 

Logistics in the Philippines

Logistics in the Philippines has rapidly evolved in recent years, and most of it was driven by the pandemic. Prior to the widespread integration of technology, processes were more traditional and were also prone to various challenges.

According to a 2019 research, among these challenges were: Traffic congestion in Metro Manila which could potentially lead to daily losses of USD 106.4 million by 2023; Manual processes that result in longer lead times and unhappy customers; and, inefficient clearance processes with customs that also leads to port congestions.

These opened up various opportunities to help avoid any further losses to the logistics sector. The same research provided digital-centric solutions including working with tech-savvy experts, partnering with digital-capable companies, and digitizing operational aspects. A year later, the adoption of these measures became necessary with the sudden boom of E-commerce.

Transformation of logistics

Logistics and its meaning rapidly changed in the last two years. Filipinos started exploring the digital marketplace while businesses ventured into online retail. Both are now present in websites, online marketplaces, and on different social media platforms, giving birth to all-new shopping behaviors in the community.

Data showed that the number of online sellers in the Philippines grew from 1,700 to more than 93,300 from March 2020 to January 2021. Annual revenues have also significantly increased from less than USD 99,000 in 2019 to over USD 170,000 in 2021. These numbers are only forecasted to grow even further in the years to come.

This change also saw the need for logistics companies in the Philippines to evolve and innovate. Apart from transportation and warehousing, companies now offer different digital solutions to help merchants and sellers grow digitally and service online customers.

Payo is an E-commerce enabler that makes for a perfect logistics partner for companies of different sizes. Aside from Warehousing and Fulfillment, Payo also offers other solutions that are handy to merchants, especially in today’s landscape. Among them are Cash-on-Delivery Integration, Marketplace Optimization, and Live Customer Support.

Need a logistics partner to help you conquer online retail? Sign up with Payo today or send us a message at [email protected]. Let’s see how we can elevate and innovate business!

Order fulfillment is the backbone of any E-commerce service in the Philippines. It’s the process that covers a customer’s entire order experience, starting from the moment they purchase an item until it reaches their home. If done well, this can leave a huge impression on customers and even inspire repeat purchases. 

However, order fulfillment can be overwhelming for new merchants especially if they’re handling it in-house. This lack of experience can lead to failed deliveries that in turn, gives your store a bad reputation amongst customers and prevents you from growing your business. 

If you want to be a successful E-commerce service in the Philippines, an understanding of the ins and outs of order fulfillment is a must. 

Luckily, we’re here to make this easier for you. Here’s everything you need to know about order fulfillment before starting your own E-commerce service in the Philippines! 

Storage

First off, how you store your products plays a major role in the efficiency of your order fulfillment. Storing your products in areas near your customers can make it easier for you to deal with multiple orders. This can also help you cut down on costs and help you ship orders faster.

A good way to simplify this process is by working with a warehousing service. Apart from the benefits mentioned above, they can even pick up your products from your location and store it in their warehouse for you. This ensures that the item is readily available for shipping once an order is placed.

Shipping and delivery

Upon confirmation of an order, items are then picked from their storage area and packed for delivery. 

New merchants usually directly coordinate with couriers about delivery. This is fine at first but once the orders start piling in, any E-commerce service in the Philippines looking to succeed needs to work with a logistics partner. Good partners have systems in place that tap multiple top couriers in the country.

Last mile management 

The work doesn’t stop when you hand over your package to a courier. A lot of issues can still take place while the package is in transit. Failed deliveries can happen due to miscoordination, couriers getting lost, customers not being able to receive items, and even wrong delivery details. 

Attending to these matters takes time – time that you could be using to deal with other aspects of your business. It’s best to partner with a logistics provider that offers services like live customer support to prevent issues like this from happening. They’ll take care of the coordination for you, and will ensure that your packages reach your customers without fail.

These are just some of the basics of order fulfillment that new merchants should know about before getting into E-commerce. It may seem difficult to execute without much experience, but with a logistics partner like Payo, that’s not going to be a problem! 

Payo, is the Philippines’ leading E-commerce enabler that can help merchants with Fulfillment and so much more! Our holistic approach to logistics makes sure that all your needs are taken care of. From Warehousing services, Same-Day Delivery, and even Last Mile Management – we’re with you every step of the way.  

Learn more about our logistics solutions by signing up with Payo today or by sending us a message at [email protected]! 

One vital element in the success of E-commerce businesses is providing same-day delivery in the Philippines. For one, it establishes a solid customer-client connection. Another reason is that it enhances the likelihood of a sale within the day. 

Modern times call for faster, more efficient deliveries. This is why logistics companies in the Philippines offer same-day delivery to merchants. If you are a small business, you may think twice about providing same-day delivery for your customers. However, partnering with a reliable logistics partner that can help you with same-day delivery can positively impact your business. Here’s how:

It gives a higher level of customer satisfaction 

Offering same-day delivery in the Philippines is valuable for customers who can’t wait or can’t make it to a shop. If your customers can place their orders or schedule returns on the same day, they will be more satisfied with your service. 

It increases your credibility as a merchant

Giving your customers access to convenient services like same-day delivery will give show that you care for them. As such, you will appear more professional, credible, and trustworthy as a merchant. This will do wonders for your reputation, and you establish yourself as a reliable store.

It is cost effective

If you are a small business, same-day delivery will help you minimize your expenses and maximize your revenue. You get to reduce your operational costs because you’ll have simplified inventory management — no need to pile up your inventories in a warehouse! 

Plus, because you can ship items faster and more efficiently, you get to trim down your shipping costs. 

It reduces cart abandonment

Customers often abandon their virtual carts after seeing the estimated delivery date of their items. When you offer same-day delivery in the Philippines, you can mitigate this disadvantage and set your business apart from the competition. You increase your chances of a sale because of the immediacy you provide your customers. 

It creates a loyal base of last-minute shoppers

Convenience is king for last-minute shoppers. If word gets out that you offer same-day delivery in the Philippines, more shoppers will check out your store for their last-minute shopping hauls. You’ll now be their reliable go-to store and if they need anything quickly, they’ll choose you over the competition.

There are a lot of advantages that you can enjoy by partnering with logistics companies in the Philippines that offer same-day delivery. In this world where instant gratification is a must, you will need to offer same-day delivery to your customers if you want to satisfy their needs asap. 

Keep your customers’ satisfaction high when you partner with a reliable E-commerce enabler like Payo!

Payo has a presence in major cities in the Philippines and can help you offer same-day and next-day delivery to your customers. And if they are in rural areas, Payo can shorten delivery times by two to three days – still faster than standard delivery times. 

Aside from swift delivery, Payo has other services that can help scale up your E-commerce business. This includes Warehousing, Fulfillment, Live Customer Support, and Marketplace Optimization. 

Start your same-day delivery journey now with us at Payo! Sign up with Payo today or send us a message at [email protected].