One of the most important E-commerce decisions you’ll make is what logistics company in the Philippines you’ll partner with. Logistics is the backbone of your operations, and the type of partner you have for it can make or break your business.
With this, it’s important to know what to look for in a logistics courier. To help give you an idea, here are five best practices that your courier should ideally follow.
Having efficient packing practices
How your products are packed can determine their condition once your customers get them. You should look for a logistics partner who uses the proper packing materials, and has strict packing protocols. This is especially true if you have a number of fragile or big-ticket items.
Ample use of bubble wrap or packing peanuts, secure wrapping, and putting items in the correctly-sized pouches or boxes are some of the basics of proper packing. Additionally, efficiency in packing means your partner is quick to pack, but doesn’t skip steps that ensure your products stay in great condition.
Handling items with care
Your logistics partner should take care of your items at every point of fulfillment. This includes when a logistics courier is set to deliver your package. First, your logistics partner must properly receive the package, and make sure it’s secure in transit. This means not overloading one’s delivery vehicle and properly arranging packages.
Any behavior that involves tossing packages or just carelessly transporting them to be quick with deliveries should not be tolerated.
Giving timely updates
Both merchants and customers deserve timely updates when it comes to their packages – for merchants once items are shipped out for delivery, and for customers once their package is on its way to them. A reliable logistics partner should be able to consistently send these out, be it through text messages, emails, dashboard notifications, or a combination of different channels.
Going about fulfillment manually can result in a lot of errors and delays. That’s why it’s so important to embrace automation, especially in today’s day and age. One example of this is having a centralized dashboard where you can view all your incoming and outgoing packages. Another one would be using an algorithm that determines the best courier for each delivery.
Automation makes the logistics process better and faster, and your logistics partner should recognize this.
Providing same-day delivery
Speed is king in E-commerce, which is why choosing a logistics courier who can provide same-day delivery is a must. This will give you an edge over your competitors, and help establish your brand as a reliable store. Same-day delivery also helps you expand your customer base to last-minute shoppers, or those with time-bound orders.
Ultimately, providing same-day delivery can help your store get more sales, especially if you make sure you deliver on your promise of fast delivery.
These are just five best practices that your logistics company in the Philippines should be doing already. Looking out for these will help ensure that you’re getting the service you deserve.
If you’re looking for a logistics company that practices these and so much more, Payo is the clear choice!
Payo is an E-commerce enabler that takes care of your online business in a holistic manner. We provide both Warehousing and Fulfillment services, as well as Live Customer Support and Advanced Remittance. Furthermore, Payo advocates for E-commerce automation, and uses the latest tech to ensure that the E-commerce experience is seamless for both merchants and their customers.
If you want to know more about how Payo can help you with logistics, warehousing, and other E-commerce services, sign up today or message us at [email protected]. We look forward to hearing from you!