Payo’s Outsourced Customer Support Service

Enhance your customer experience and streamline your operations through Payo’s live customer support. Our dedicated team of professionals is here to provide top-notch support to both merchants and customers, ensuring smooth transactions and customer satisfaction.

See how we can support your business!

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Our Features

Live Customer Support

Our team is trained to handle live queries from your various E-commerce platforms, such as your social media pages. Whether they’re inquiries or complaints, we will help you address them as soon as possible.

Automated SMS

We send out messages to your customers once we’ve received their order, as well as once the package will be delivered.

Merchant Support

We don’t just support your customers – we’re here for you, too! We will gladly attend to your needs and help you with any queries you may have.

The Process

Payo receives your customer’s order

Payo sends out an automated confirmation text

Payo answers any customer queries or concerns

Payo sends out an automated delivery text

Payo addresses any merchant queries or concerns regarding orders

Outsourced Customer Support Benefits

Holistic support for your online store

Access to trained customer service representatives

Encompasses different customer communication channels

Creates a uniformed process for customer support

Increases chances of successfully resolving customer issues

Saves time and effort

Trusted Partner of Well-known E-Commerce Brands

Don't Just Take it from Us

"Payo gave me a full solution for all the COD activity, but it was not only that. Payo’s solution was very comprehensive, and basically solved all the logistical and financial problems that we had."

Noam Sinansky Spire Jewelry CEO

"We are below eight percent right now in RTS rate and that’s an amazing rate already. You don’t get that nowadays. We’re very, very happy with Payo."

Paul Dela Fuente Online Entrepreneur