The evolution of E-commerce and courier services in the Philippines

In recent years, E-commerce has changed the global business landscape. By having an online store, the entire purchase journey became easy, convenient, and fast for both consumers and businesses. In 2017 alone, the Philippine E-commerce industry recorded revenues amounting to USD 1,237 million and was expected to have an annual growth rate of 16.2% by 2022. 

As more businesses and consumers flock to online retail for various needs, the demand for courier services in the Philippines immediately followed. From simply catering to parcel and mail deliveries, couriers have become partners of local and international merchants to serve and reach the greater Filipino population. In fact, a 2019 study showed that Third-Party Logistics (3PL) is expected to achieve a revenue share of 40% of the overall logistics sector by 2024.

When the COVID-19 pandemic hit the country in 2020, many saw the untapped potential of the digital space and online services. Whether it’s selling products, making payments or shopping for essentials, people could now do a lot of things right from their smartphone or computer.

The sudden shift to digital saw demands for courier services in the Philippines soaring. As couriers expanded their rider base due to the sudden boom, riders have become recognized as part of the essential workforce. This now meant couriers needed to change how they operate by introducing new innovations to keep these newfound essential workers and their clients safe:

Contactless Delivery

To ensure the safety of both riders and consumers, couriers introduced contactless delivery. Rather than handing over deliveries in close contact, this delivery option allows consumers to set a particular space outside their homes where riders can conveniently leave packages and orders. Riders can simply message the recipient to inform them of their status and if they’ve arrived and dropped off their package.

Digital Payments

Filipinos are cash-first consumers, and thus prefer Cash-on-Delivery (CoD). During the pandemic, many learned about digital payments through credit cards, e-wallets, and online banking. This lessens physical interactions between consumers and riders and streamlines the purchase and delivery process. Whether it’s CoD or digital payments, Filipinos now have more options when they make their online purchases.

Free Masks and Testing Kits

While they continue to service the public, riders remain at risk of unknowingly contracting the virus as they deliver and visit different homes and consumers. Some couriers now offer free masks and testing kits to riders to keep them safe and be on the lookout of their own health. 

Orders for Riders

Food deliveries have significantly increased since Filipinos are not able to go out and satisfy their cravings. With riders catering to a jump in demands, food delivery apps have also introduced a feature that enables consumers to also order for their riders, helping them show their appreciation for their hard work apart from tipping.

Thanks to these innovations, courier services in the Philippines have elevated the experience of businesses and consumers. These have also become beneficial to fulfillment services, as they rely on courier services to ensure a smooth transaction between merchants and customers.

Top Courier Service Providers in the Philippines

Here are a few of our premier courier partners offering express delivery nationwide.

Airspeed is a logistics company based in the Philippines. They provide various services, including but not limited to domestic and international shipping, freight forwarding, and cargo transportation.

With roots tracing back to the 1980s, the company has established itself as one of the reliable names in the logistics industry in the Philippines.

2GO Express

2GO Express offers a wide range of logistics and transportation services in the Philippines, including:

  • Express parcel and document delivery
  • Freight transport, both sea and air
  • Supply chain solutions
  • Money remittance services

J&T Express

J&T Express is a logistics and courier delivery service company that originated in Indonesia. Since its inception, the company has seen rapid growth and has expanded its services to several other countries in Southeast Asia, including the Philippines.

J&T Express has gained a reputation for its fast service, wide coverage, and competitive pricing, especially in the markets it serves.

XDE Logistics

XDE Logistics (Ximex Delivery Express) is a logistics and courier service company that offers various delivery and shipment solutions for both individuals and businesses. This includes parcel deliveries, freight forwarding, and other related logistics services.

GoGo Xpress

GoGo Xpress is a Philippine-based courier and delivery service, particularly known for its focus on catering to the e-commerce market and online sellers in the Philippines.

They provide cash-on-delivery (COD) services, which is a popular payment method for online shopping in many parts of Southeast Asia, including the Philippines.


LBC, originally known as Luzon Brokerage Company, is a major courier, cargo, and logistics company based in the Philippines. Established in 1945, LBC has a longstanding history in the country and has since expanded its services internationally.

LBC has kept pace with the growth of e-commerce in the Philippines, offering solutions tailored to online businesses, including express delivery and cash-on-delivery (COD) services.

Flash Express

Flash Express is a leading integrated e-commerce logistics and delivery service provider in the Philippines.

Renowned for its unparalleled next-day delivery and extensive nationwide reach, Flash Express employs cutting-edge technology, modern facilities, and a team of seasoned logistics professionals to guarantee secure handling and swift delivery of each parcel.

Courier Services in the Philippines FAQs

Here are some common questions related to courier services in the Philippines and their respective answers:

Q: How do I track my package?

A: Most courier services provide a tracking number once your package has been shipped. You can typically input this number on the courier’s website or mobile app to get real-time updates on your package’s status and location.

Q: How long does it usually take to deliver a package?

A: Delivery time can vary based on the destination and the type of service chosen. Local deliveries usually take 1-3 business days, while international deliveries can take a week or more. It’s best to check with the specific courier service for accurate timelines.

Q: What should I do if my package is lost or damaged?

A: If your package is lost or damaged, you should immediately report it to the courier service. They typically have protocols in place to handle such issues, which may include investigations and compensation.

Q: Can I send fragile or sensitive items?

A: Yes, most couriers accept fragile or sensitive items. However, they should be properly packaged and labeled as such. Some couriers may also offer additional insurance or special handling for these types of items.

Q: What happens if I am not at home to receive the delivery?

A: If you’re not home when the courier attempts delivery, they will typically try again on the next business day. Some couriers may also leave a notice card with instructions on how to collect the package or arrange for a re-delivery.

Q: Can I send a package to a P.O. Box?

A: This depends on the specific courier service. Some couriers may deliver to P.O. Boxes, while others require a physical address. Always check with the courier service first.

Q: Can I schedule a pickup for my package, or do I need to drop it off at a courier location?

A: Many courier services offer home or office pickups. You can usually schedule a pickup time online or over the phone. Alternatively, you can drop your package off at one of the courier’s locations.

Q: Are there items that I am not allowed to send?

A: Yes, courier services usually have a list of prohibited items, which often includes hazardous materials, illegal items, and sometimes certain types of perishables. Always check the courier’s policy before shipping.

If you’re looking for a reliable fulfillment service, Payo is the best choice for you because it works closely with the best couriers across the country!

Through their Courier Algorithm, Payo helps merchants find the top courier that can best cater to their needs according to courier fees, areas covered, and past courier performance. They also help ensure that products are packed, handled, and delivered safely and swiftly.

Apart from collaborating with couriers across the country, Payo also provides top-notch product security, quality control, and order fulfillment.

Looking for a fulfillment service in the Philippines for your products? You can sign up with us today or send us a message at [email protected]. We are more than happy to assist you!