Category: Ecommerce

As one of the leading E-commerce enablers in the Philippines, Payo is always looking for ways to make our processes better with the help of tech. That’s why we also put so much importance on automation, and the need to simplify our merchants’ overall E-commerce experience.

Aside from having a dedicated team, we leverage tech to create solutions for our merchants and their customers. Our services such as Fulfillment, Warehousing, and Last Mile Management wouldn’t be as efficient without some of the integrations and programs that we use. Curious to know what some of these are? Read on to find out!

Payo’s Courier Algorithm

One of the things that can take a lot of a merchant’s time is coordinating with couriers. This is especially difficult if you need to do so with more than one courier. Keeping tabs on deliveries and making sure that each one arrives on time can be taxing, especially if the couriers have any concerns or queries. Plus, there’s the issue of not knowing if you’re using the best courier for your business. To help merchants like you avoid this problem, Payo developed its own Courier Algorithm.

Our software analyzes your business needs and finds the perfect courier for you. We base this on the courier’s fees, the areas they cover, and their overall performance as our partner. And with over ten courier partners working with us, you’re sure that you have a lot of options. 

Aside from finding the best courier for you, we’ll also take care of courier coordination. All you need to do is sit back, relax, and monitor orders whenever you want through our comprehensive dashboard. Find out more about this on the next point!

Payo’s Merchant Dashboard

Running a business means keeping track of a lot of things – package pick up schedules, delivery times, remittances, and of course, every order you ship out. It can get overwhelming if you use different platforms for this, especially when order volumes increase. 

To help merchants like you have a better E-commerce experience, we developed our very own dashboard!

The Payo Merchant Dashboard streamlines the process of viewing and analyzing data for merchants. Here you’ll have a bird’s-eye view of your order history, your shipped out packages, and your total revenue. If you’re looking for specific details on certain orders, you can use our smart tags and filters.

We’ve also included Bulk Orders uploading on our dashboard, as well as ShipBill printing. We wanted to make sure that it has everything you need in overseeing your business — from order upload to receiving your remittance. 

Credit History Database

One of the main things Payo wants to help merchants like you with is lowering your return-to-sender (RTS) rate. Doing this saves you time and possibly extra fees from a second round of shipping or replacing items. That’s why we use our Credit History Database to recognize customers who are not likely to accept their packages.

Our database ensures that the Payo team is flagged if a merchant is about to ship to a customer who has often canceled orders, or has a history of having unsuccessful deliveries. The best part about this? We don’t just analyze canceled orders per merchant – we analyze them across the hundreds of merchants that Payo works with. 

Once a customer is flagged as someone with a history of cancellations or failed deliveries, our team coordinates with them to confirm if they’ll be accepting their package. If we are unable to contact the customer, we will call the merchant and inform them of the customer’s history. We will then ask them if they want to proceed with the order or not. 

This improves the E-commerce experience of both merchants and customers, helping the former better know their customers’ shopping habits and letting the latter make sure that they are ready to proceed with their order. 

Overall, these technologies elevate not only Payo’s solutions, but also your E-commerce experience. So if you want tech-based services that prioritize the efficiency and growth of your business, then it’s time to choose Payo!

We offer all of these and more, handling Warehousing, Fulfillment, Marketplace Optimization, and even Advanced Remittance. With Payo as your reliable E-commerce partner, scaling your business will be fast and easy. Sign up with us today or send us a message at [email protected] to learn more about how we can help your business!

The month of May is special because it’s when the world celebrates moms. While consumers are busy looking for the best gifts, merchants are also preparing for the holiday. This can be through creating promos and discounts, or if they’re new to E-commerce, exploring Marketplace Optimization for additional platforms.

To make sales during special occasions, it is best to have a solid strategy that attracts your target audience. Here are a couple of ideas you can apply to your shop to make Mother’s Day extra special the E-commerce way.

Embrace the mom theme

How you approach a particular celebration is what will help make your shop stand out from your competitors. As early as now, families and moms alike are exploring E-commerce to find the best deals and when they see your online shop, it should immediately draw them in. Frontload items that you feel are essential for moms along with other holiday offers. This way, customers will immediately see them.

Curate exclusive promos, bundles, and discounts

Filipinos are very family-oriented. Whenever there’s an occasion like Mother’s Day, they can definitely be extra in showing their love and appreciation. That said, check your current product offerings to see which ones would best appeal to your customers, especially moms. You can have a big Mother’s Day sale, bundle items together for bigger discounts, and offer incentives like vouchers and express delivery for their next purchase.

Try live selling to reach more customers

Live selling and shopping have become very popular among Filipinos because they can ask for details in real-time, and they can check out items as if they were in a physical store. For Mother’s Day 2022, live selling can help you better engage with customers and discover what gifts they want to get. You can also share other gift ideas and offer exclusive marked down prices to increase your chances of making sales.

Additionally, you can incentivize the session through small freebies. For example, you can ask viewers to share your livestream on social media to automatically get a free item, or you can opt for a giveaway at the end of the session for those who made a purchase.

Launch giveaways through user-generated content

To help with your shop’s marketing, you can launch giveaways through user-generated content on social media. You can ask your customers to share your post and hashtag of choice with their mom-related stories. In exchange, you can give away items that moms and their families can enjoy. You can even raffle off your shop’s best bundle to one or several winners at the end of the month!

Offer gift wrapping services and note cards

Shopping for moms through E-commerce offers a lot of convenience and allows flexibility to both consumers and merchants. Make a special holiday offer like gift wrapping services so your customers don’t have to worry about getting caught doing it at home. To make it more extra, you can also ask if they would like to include a personalized note card to accompany their gift.

Explore other channels through Marketplace Optimization

Aside from your own website and social media pages, you can still reach more audiences through online marketplaces like Shopee and Lazada. What better time to explore these platforms than this coming May when Mother’s Day sales are everywhere in E-commerce? Being present in these platforms allows you to tap into this high demand and easily cater to more customers.

If you aren’t familiar with online marketplaces, Payo can definitely help you out! Payo is an E-commerce enabler that offers Marketplace Optimization to help merchants set up their online stores, quickly ship their packages, and attract customers through marketing strategies. This will help you increase your visibility online and reach more customers in the Philippines.

As a reliable fulfillment partner, Payo can also help you manage your store with orders and transactions for Mother’s Day and other occasions throughout the year. These services include Live Customer Support, Fulfillment, Last Mile Management, Cash on Delivery, and so much more.

Want to increase your digital footprint this Mother’s Day and for all occasions? Sign up with Payo today or send us a message at [email protected]. Let’s collaborate and elevate your store!

Nowadays, small businesses and large enterprises go to the digital space to grow their brands. Merchants explore online marketplaces in particular because of their popularity among consumers, and how easy it is to set up. Plus with the help of E-commerce enablers in the Philippines, managing operations becomes even more efficient and hassle-free.

Online marketplaces present many opportunities to merchants, especially for growth and expansion. If you’re still not sure about what’s in it for you or how you can benefit from them, here’s a list of pros and cons that can help you decide.

PRO: You can reach more customers.

Many Filipino consumers have embraced online shopping. They have become more reliant on different online marketplaces for personal, work, and even home essentials. If you already have a website where you sell your products, taking them to online marketplaces will help you reach more customers. Similarly, it can potentially increase your chances of making more sales.

CON: Competition is tighter and more fierce.

Because more customers are now online, more businesses have also built their presence digitally. By selling your products at online marketplaces, you risk facing intense competition, especially from bigger and more established brands.

PRO: Operational costs are significantly lower.

Selling at online marketplaces saves you time, money, and effort. Because everything’s virtual, you no longer need to worry about leasing commercial spaces in malls and shopping centers. That’s money you can definitely put into your business capital and the production of your goods.

CON: There are other costs like advertising and commissions.

Stiff competition means you need to be smart and aggressive with your marketing. While costs may be significantly less, this is an out-of-pocket expense that you need to be prepared for to keep up with your competitors. You may also have to make your prices higher, especially when working with E-commerce sites that charge commissions for their platforms.

PRO: Safety of personnel and quality of products are maintained.

Selling at online marketplaces means there is minimal physical interaction. This allows you to keep your employees, yourself, and even your customers safe, especially with the ongoing pandemic. You can also maintain the quality of your products since you can limit who handles them, making sure that customers receive them at their best.

CON: Prone to cyberattacks, security issues, and fraud.

The digital world presents so many possibilities, but with it comes its own set of risks. While you can place security measures for your shop, you need to remember that you may be exposed to different cyberattacks like hacking and fraud.

PRO: Customer feedback can help boost sales and referrals.

What’s nice about online marketplaces is customers can leave positive feedback. Even better, the popularity of online marketplaces means many more potential customers can read those reviews and push them to make a purchase. They can also use these reviews to refer your shop and products to friends, creating more opportunities for you.

CON: Customers can also leave and see negative feedback.

Feedback is a two-way street and you may encounter negative ones as well. Unhappy customers can be unforgiving with their comments and having these may turn off potential buyers. Service recovery is key to dealing with this situation, which will also help your other customers see how you tried resolving the issue.

PRO: A new platform for more brand visibility.

Looking to expand your business beyond selling on your website and social media channels? Online marketplaces are good options, especially if you don’t have the budget for another branch or more people. More than being cost-efficient, it gives you more visibility because everyone’s online now. You just need to be smart with your marketing to reach your target audience.

CON: It’s another thing to manage apart from your operations.

If you are not tech-savvy, navigating online marketplaces may be a challenge. Apart from managing your day-to-day, running an online store also requires your commitment to responding to inquiries, addressing issues and concerns, promoting the business, and so much more. 

Selling on online marketplaces can be a lot to take on. Luckily, there are E-commerce enablers in the Philippines that make it more manageable, like Payo!

Payo can help merchants like you penetrate online marketplaces locally through their Marketplace Optimization solution. It has Marketplace Solutions that can transform your store to be user-friendly and purchase-ready. Payo also has Logistics Solutions to optimize your operations including Warehousing, Fulfillment, Last Mile Management, and Live Customer Support.

Want to sell your products on online marketplaces? Sign up with Payo today or send us a message at [email protected]. Let’s take your business to the next level!

The digital space has advanced radically in recent years, and nowadays, it seems like you can buy everything online. Whether you’re looking to buy food, groceries, clothes, furniture, or gadgets – you can bet that there’s a website or mobile app for it. Moreover, all it takes is a couple of clicks to buy what you need and have it delivered when you want.

Though this may be convenient, it’s not without certain risks. There are countless online scammers and fraudsters on the internet, and many of them are after either sensitive information about you or your money. This is why it’s important that customers like you are wary of suspicious sites or offers. 

To help you with this, we’ve listed down some of the ways you can keep safe in the digital space!

Shop with legitimate sellers and official stores

One of the best ways to prevent online fraud is to shop with verified and legitimate websites. Brands will usually indicate the links to their official websites and it’s best to do your shopping there. If you want to shop on an online marketplace like Lazada or Shopee, best to go to a brand’s official store or buy from official resellers. By doing this, you can ensure the quality of the products you’re purchasing.

Additionally, if you’re going to type in the URL of a website, make sure to double-check its spelling. Some online fraudsters make fake websites using misspelled website URLs, and eventually trick customers into sharing sensitive information or buying low-quality products. A typo can be the difference between getting the item you want and being a fraud victim.

Be wary of deals that are too good to be true

Who doesn’t love a good deal? Some online shops offer seasonal or flash sales, which are bound to attract customers like you. Be careful though, because if a deal is too good to be true, it might be fake. 

Before you purchase that 90% off gadget or that “buy one, take three” deal, examine the offer. Check if it’s on a legitimate website, if there are actual photos of the products, and if there are any reviews for it. Doing a bit of research will help you differentiate a good deal from a scam.

Don’t click suspicious links

Whether it’s from a random text, email, message, or social media post, suspicious links are always bad news. Avoid them by always examining where the link came from, and whether or not it’s a legitimate source. 

Always ask yourself these questions: do I trust this message or page? Is it secure? Does it have any indications of being fake? Looking closely at the source of the link will help you discern whether or not you should open it. Ultimately, this will help you avoid links that download malware once clicked or try to get your personal information. 

Pay through secure channels

Some customers prefer going cashless and opt to pay for their transactions online. This is fine, as long as you do so through trusted payment gateways and secure websites. If an online store asks you to pay on a completely different site, or one that doesn’t look like it’s affiliated with a bank or payment gateway, then you may have to rethink your purchase. 

It’s also smart to use strong passwords to protect your online accounts. Make sure that it’s something you haven’t shared with anyone, and something that isn’t easy to guess. Furthermore, avoid having the same password for all your online accounts and apps.

Check customer reviews

One easy but helpful way to see if a store is legitimate is through reading reviews from verified customers. By doing this, you’ll be able to gauge if particular products are really what you’re looking for, especially if past customers include photos in their reviews. You’ll also get an idea of whether or not a store ships products on time or in good condition, as these are things that customers are quick to call out in the review section.

How can online merchants help customers stay safe online?

Creating a safe E-commerce environment isn’t just the responsibility of customers; it’s also the responsibility of merchants. Merchants should do their part in protecting their customers, like providing trusted payment gateways and doing regular security checks on their websites. Moreover, they can help educate their customers about possible scams, and be there for them should they need any assistance when it comes to safe online shopping.

Merchants should also choose partners that value their customers’ safety as much as they do. That’s why if they’re looking for an E-commerce enabler in the Philippines to help them with their operations, then Payo is the best choice!

From providing a safe payment gateway through CoD Integration to handling customer data with the utmost care, Payo is committed to being a reliable partner through and through. To learn more about Payo and what we have to offer, you can send us a message at [email protected] or sign up with us today. We’d be happy to discuss our solutions with you!