As more and more Filipinos turn to E-commerce for their shopping needs, customers now expect a higher standard of delivery from logistics companies in the Philippines. Shoppers want fast and reliable delivery to be the norm, not the exception.
However, not all merchants are able to consistently deliver this. Failed and canceled deliveries can still happen if you’re not prepared to deal with the logistical problems behind them. It’s important that you know how to handle these issues, even if you’re already working with a Philippine logistics company. Letting this slide for way too long can reflect poorly on your business.
Don’t know where to start? Luckily, we’re here to help! Here are our tips on how your business can avoid failed and canceled deliveries.
Double check delivery details
One of the main causes of failed deliveries is when customers accidentally give you out-of-date or incorrect delivery information. When their package arrives, they’re unable to receive it, or even be advised regarding the delivery.
To avoid this, you should take the time to confirm your customer’s details prior to delivery. When something seems off, message them right away. This foresight can save you from a lot of potential hassle down the line.
Provide timely updates
Canceled deliveries can usually be attributed to delays that test a customer’s patience. If they wait too long for their package, they have a tendency to not push through with their order.
You can steer clear of this by providing them with constant updates on the status of their package. Each message can help ease their frustrations over waiting, saving you from a failed delivery.
Store your products in a warehouse
Failed deliveries can also happen even before the item is picked up. If you’re not keeping tabs on your inventory, you can run into product shortages – something customers hate.
Working with an experienced warehouse team can help you better manage your inventory, so you don’t have to delay or cancel an order because certain items are out of stock.
Coordinate directly with your customers and couriers
Communication is key when it comes to successful deliveries. Apart from the problems that we’ve already discussed, there are a lot of other complications that can happen during the delivery itself.
There can be miscommunication about the delivery location, the recipient of the package, and even with the directions to the correct address. Having a direct line between your customers and couriers helps you get past these issues easily.
Work with the right courier partner
Sometimes failed deliveries happen because of the courier themselves. Human error is inevitable from time to time, but if they happen more often than not – then the problem is with your partner.
Ask fellow merchants about their experiences with a courier before partnering with them. Find out everything you can about your courier’s processes to spot any red flags. Doing your due diligence can help you weed out the couriers that you should avoid working with.
These are just some of the ways that you can avoid failed and canceled deliveries. Doing all of these may seem daunting, but partnering with an E-commerce enabler like Payo can make it simple and easy for you!
Our team can handle all your logistics needs from Warehousing, Fulfillment, and Last Mile Management to ensure that your items get to where they need to be. We also have unique tech-based solutions like our Courier Algorithm that matches you with the best courier for your business. Avoid failed deliveries and help your business succeed when you partner with Payo!
Learn more about our E-commerce solutions by signing up today or by sending us a message at [email protected]. We hope to hear from you soon!